Q: How do I order a replacement part?

A: Please follow the following steps:

1. Login to our service portal at https://service.getac.us
2. If you do not have a login click Sign In at top right and click you need an account to fill out info
3. Once logged in Click Your Account at the top right
4. Click Product Registration
5. Download sample if you have multiple units and upload SNs. If you have just one or a few you can manually put them in.
6. Once products are registered click Part Order tab at the top
7. Click the Select next to the model you need to order the part for
8. Click the drop down or type in the Serial Number you need to order for
9. Click add to cart for up to two parts that you need
10. Click Check out Cart at the top
11. Click Check Out
12. Fill out address and POC to have parts shipped to
13. Complete rest of Part Order and we will ship the parts

You can order two parts for in-warranty units every 30 days as needed covered under warranty.