Q: How Do I create an RMA?

A: Please follow the below steps:

1. Login to https://service.getac.us
   • If you do not have an account after clicking Sign In click that you need an account to create one
2. Put your serial number in the "Input Serial #" box
3. Click Create New RMA
4. Choose the Primary Fault drop down
5. Choose Problem drop down
6. Type in detailed service request notes explaining what the issue is and how to replicate it if possible
7. Choose Yes or No for if you want to permit your unit to be re-imaged
8. Choose Yes or No to allow Getac to update to the latest BIOS
9. Check the boxes of the different accessories that will arrive with the unit
10. If you have a custom Reference ID you need to put you can put it in that box (optional)
11. If you have assigned an internal Asset Tag number to your unit you can put it in the box (optional)
12. Fill in your Username, Password and BIOS Password if your organization allows it so we can better troubleshoot
13. If you have photos of the issue that help us see the issue you can upload them here
14. Click Continue
15. Verify the address you want it to ship from and back to. You can change here if shipping back to a different address
16. If you have a box please choose Yes to print your label. Choose No if you need a box
17. Confirm the information is what it should be. Check the Confirm box that it is accurate
18. Click Submit
19. If you chose Yes for having a box you can download your label. If you chose No it will give you the QR code and locations you can take it to for the unit to be boxed and shipped.