How to Reset a Password
Mar 08, 2024
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Overview
Users can reset their password by using the Forgot Password link on the login page in Getac Enterprise.
Caution:
Users, whose account is managed by AD, CANNOT use this process to regain access to Getac Enterprise. Contact an administrator for assistance. Getac video support CANNOT reset a AD synced Users.
Instructions
- Navigate to the login page of Getac Enterprise for your Agency.
Note:The URL for logging in is unique to each Agency. This can be provided by an administrator, or contact [email protected] for assistance.
- Click on the Forgot Password option shown below.
Ex. Forgot Password Option - Provide your Username and Email address, then click on Submit.
Ex. Provide Username and Email - If security questions have been provided when the User account was created, an email will be sent with a link to enter the answers and reset the password.
Ex. Email Response 
Ex. Email Example - If not, an error message will display, directing the User to contact an administrator to reset the password.
Ex. Error Message Note:The process to allow a User to set up their security questions is covered here.
- If not, an error message will display, directing the User to contact an administrator to reset the password.
- Enter the answer to the Security Questions and click Submit to continue.
Ex. Answer Security Questions - Provide a new password (in compliance with your Agency's password rules) and confirm, then click Change Password to finalize.
Ex. Provide New Password - You will see the following message. Click on Here to return to the login page to log in again.
Ex. Successful Password Change
