How to Setup User Security Questions
Mar 08, 2024
99
Overview
When a new User account is created, an option to send an activation email is provided. When the User clicks on the link, they are prompted to setup a new password and security questions, so they can reset their password in the event of forgetting. This article explains this process.
Caution:
Users, whose account is managed by AD, CANNOT use this process to regain access to Getac Enterprise. Contact an administrator for assistance. Getac video support CANNOT reset AD synced Users.
Instructions
- First, follow the steps provided to create a new User in Add new User, and choose Send Activation Link before clicking the Save button.
Note:If a User does not have security questions or simply needs to reset them, follow the steps in the links above to resend the security questions link.
- The User will receive an email with an activation link as shown below. They must click the link to continue.
Ex. Account Activation Email Link - Provide a password and confirm it, then select three questions from the dropdown lists and provide answers.
Ex. Password and Security Question Setup - Enter the Captcha, then click Submit to finalize.
- Once complete, they will be returned to the login screen.
Caution:
- If a User forgets the answer to their questions, they can be sent a link to set them up again from the Main Users page, covered here.
- Contact [email protected]for additional assistance.
