Overview

User accounts can be set up to lock out if too many attempts to log in with the wrong password are tried. This is configured in the Password Rules section in Getac Enterprise.

If this occurs, the User will see the following error message when attempting to log in to Getac Enterprise: 

 

 

Unlock Account

To unlock an account, a User (typically a StationAdmin) with permission to unlock accounts has to log in to Getac Enterprise and perform the following steps:

1. Navigate to the Main Users Page.
2. Search for the User to be unlocked.
   
3. Check the box to the left of the Username.
4. Click on the Wrench Icon.
5. Scroll down and select Active.
6. Click on Save to finalize.

See image below for how to unlock an account: