Apr 29, 2024
Note:
This article is for BWC only customers that utilize the Getac MasterDock Application installed on an MDT in a vehicle.
Log into MasterDock
Perform the following steps to log into the application:
- Open the Getac MasterDock application from the desktop by clicking on the orange icon with a "G."
- Click on the person icon in the top right of the application to open the Users page.
- Enter the login and password.
- Click Login.
Note:
Contact an admin or [email protected] for assistance if unable to log into the application.
See the image below for an example:
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Note:
- All recently logged-in User's names will remain on the right side under Recent Users. Click on the name to have it automatically fill in. See the image below for an example:
- Users that always use the same vehicle MDT can be configured to never logout.
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Sync the BWC
Next, place the BWC into the single dock. The camera only fits one way and will make a click noise when it's fully docked (The Getac logo on the BWC and dock face the same direction).
The following occurs once the BWC is docked:
- The camera will say, "Battery Charge."
- The Battery Status LED will turn Orange.
Caution:
The docking station does NOT charge the BWC in the vehicle. It provides a small amount of current while syncing with the MasterDock Application. Use a magnetic breakaway charger plugged into a 12v cigarette lighter plug to charge the BWC.
- Wait approximately 30–60 seconds for the computer to recognize the BWC.
- The BWC connection will prompt a Windows USB device notification first, then appear in the Wearables tab.
See the image below for an example:
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Once this process is complete, the BWC's internal clock will be synced to ensure that any Assets captured will have the correct timestamp.