How to Configure Getac Remote with a CradlePoint Router
Mar 08, 2024
130
Overview
Notes:
- The following instructions were tested using the CradlePoint's Wi-Fi connection
- Additional steps may be needed for wired connection
- As we do not support CradlePoint, this is us attempting to provide the best effort support
- Getac Video Support will NOT troubleshoot CradlePoint issues. This is the customers' responsibility.
Set up DHCP reservation
- Log into NetCloud.
- Click on Devices.
- Select the router for the vehicle.
- Click on Configure > Edit.
- Click on Networking > local network > DHCP Servers > Add.
- HostName will be the UnitID.
- Hardware addr is the physical address of the network adaptor used for CradlePoint connection.
- Can be found on the diagnostic tab in Getac InCar Application.
- IP Addr: 192.168.12.1XX(last two character is the last two char of UnitID)
- Save
- Commit Change
DVR Configuration
- On the DVR, we need to make sure that the DHCP reservation was set up correctly
- Connect to CradlePoint Wi-Fi (If using Wi-Fi) else make sure DVR is plugged into CradlePoint via Ethernet.
- Press Windows key and click on network adapter on lower right corner
- Select network
- Open Command Prompt
- Press Windows Key
- Type CMD
- Run # ipconfig
- Verify if IP matches DHCP reservation IP you configured earlier
- If IP address does not match, run the following commands to get a new IP address.
- # ipconfig /release
- # ipconfig /renew
- Connect to CradlePoint Wi-Fi (If using Wi-Fi) else make sure DVR is plugged into CradlePoint via Ethernet.
Laptop
- The last step is to configure Getac Remote to use the IP Address we configured.
- Open explorer and head to C:\Program Files (x86)\IRSARemote.
- Copy RemoteDisplay.exe.config to the desktop.
- Open the file with notepad.
- Edit the IP address to match the IP address we configured on the CradlePoint.
- Replace the original RemoteDisplay.exe.config with the one we just edited.
- Launch Getac Remote to make sure it works.
